Hotel front desk clerk Jobs In Canada Salary Per Hour 14.50 Hourly
Hotel front desk clerks in Canada typically earn an hourly wage of $14.50. These professionals play a crucial role in ensuring smooth operations within the hospitality industry, serving as the first point of contact for guests. Responsibilities often include greeting guests, checking them in and out, answering inquiries, handling reservations, and providing assistance with various guest needs. While the salary may vary depending on factors such as location, experience, and the specific hotel, the work of a front desk clerk is essential for maintaining a positive guest experience and upholding the reputation of the establishment.
Job details
| Employer or Company: | Bluebird Hotel (aka Heritage Melfort Hotel) |
| Job location: | Location101 Spruce Haven Road Melfort, SKS0E 1A0 |
| Salary package: | 14.50 hourly |
| Terms and conditions of job: | Permanent employment Full time |
| Job starting date: | Starts as soon as possible |
| Benefits: | Health |
| Numbers of jobs: | 1 vacancy |
| Job source: | #2912674 |
Overview
Languages
English
Education
Experience
2 years to less than 3 years
Work setting
- Hotel, motel, resort
Responsibilities
- Warmly Greeting Guests: Front desk clerks are responsible for warmly welcoming guests upon arrival, creating a positive first impression and setting the tone for their stay.
- Efficient Check-in and Check-out: Clerks must efficiently handle the check-in and check-out process, ensuring that guests receive their room keys promptly and departures are processed smoothly.
- Providing Information: They provide guests with detailed information about the hotel’s amenities, services, and local attractions, helping them make the most of their stay.
- Handling Inquiries and Complaints: Front desk clerks promptly address guest inquiries, requests, and complaints in a professional manner, aiming to resolve issues and ensure guest satisfaction.
- Managing Reservations: Clerks manage hotel reservations, ensuring accuracy and efficiency in booking rooms and updating availability.
- Processing Payments: They accurately process guest payments, including room charges, deposits, and incidental expenses, using hotel systems and payment methods.
- Maintaining Records: Clerks maintain detailed records of guest information, room assignments, and occupancy rates, ensuring accuracy and confidentiality.
- Attention to Detail: Attention to detail is crucial in performing tasks such as verifying guest identities, ensuring room cleanliness, and accurately recording guest preferences.
- Strong Communication Skills: Effective communication skills are essential for interacting with guests, colleagues, and other departments to coordinate services and resolve issues.
- Multitasking Abilities: Front desk clerks must be able to handle multiple tasks simultaneously, such as answering phones, assisting guests, and processing paperwork, while maintaining a high level of professionalism and efficiency.
Requirements:
- Education: A high school diploma or equivalent is usually required for this position. Some employers may prefer candidates with post-secondary education in hospitality management or a related field, but it’s not always mandatory.
- Customer Service Skills: Excellent customer service skills are essential. Front desk clerks must be friendly, patient, and courteous when interacting with guests, even in challenging situations.
- Communication Skills: Strong verbal and written communication skills are necessary for effectively communicating with guests, coworkers, and management. Fluency in English is often required, and proficiency in additional languages may be advantageous, especially in multicultural settings.
- Computer Literacy: Proficiency in using computer software and hotel management systems is crucial for tasks such as processing reservations, checking guests in and out, and handling payments.
- Attention to Detail: Attention to detail is essential for accurately recording guest information, processing payments, and ensuring that guests receive the services they request.
- Multitasking Abilities: Front desk clerks often need to handle multiple tasks simultaneously, such as answering phones, assisting guests, and processing paperwork, so the ability to multitask effectively is important.
- Problem-Solving Skills: The ability to quickly and effectively resolve guest inquiries, requests, and complaints is essential for ensuring guest satisfaction and maintaining a positive reputation for the hotel.
- Flexibility: Front desk clerks may need to work shifts that include evenings, weekends, and holidays, so flexibility in scheduling is often required.
- Professional Appearance: Maintaining a neat, professional appearance is typically expected, as front desk clerks represent the hotel and create the first impression for guests.
- Legal Eligibility to Work: Candidates must have legal eligibility to work in Canada, and some employers may require a criminal background check.